Proactive IT Management

Affordable Business Continuity

Northeast Computer Services introduces comprehensive and affordable proactive IT management and monitoring services for small and midsize businesses. Systems monitoring is a key component to complete managed IT services. Until now, monitoring solutions have fallen short, with restrictive approaches, limited monitoring capabilities and were cost prohibitive for many companies.

The Problem

How often have you come into the office early on a Monday morning with a long “to do” list, only to find out your email doesn’t work? Or you can’t print the contract that needs to be delivered to your customer by noon? Or you can’t retrieve the file from the server? This all results in time lost in terms of diagnosis, travel and actual repair. This translates into lost productivity for you and your business. Things like this occur every day, but they are avoidable.

The Solution

Our Proactive IT Management Program uses a proactive monitoring system that operates 24x7x 365. Designed to prevent problems from occurring, the program keeps your business secure and productive. The program collects and evaluates availability and performance statistics from servers and critical networking components such as networking equipment and ISP/WAN connections. We analyze performance data from your server(s), workstations, switches, back-ups and internet connections and watch for signs of trouble. Stopped services, failed back-ups and email problems are all examples of problems we will know about before you do. In addition to monitoring the up/down status of each device, the system monitors critical applications and protocols such as email, data backup, web services and DNS. We also monitor performance metrics, available disk space, processor utilization and memory utilization and allocation. Our state-of-the art monitoring system alerts our support team of any condition that exceeds a predefined threshold. This allows us to resolve an issue before you even know it’s there. Best of all, many maintenance tasks can be performed after-hours, minimizing workday interruptions. Your employees also have immediate access to engineers that can help them remedy any issue that may arise.

24X7 monitoring features:

  • 24/7 monitoring of your network and computer systems
  • 24/7 monitoring of your Internet and branch office connections
  • Problems are spotted and fixed before any downtime
  • Dozens of system checks carried out every 5 minutes
  • Automatic notification of problems to our engineers via e-mail
  • Systems Performance monitoring and reporting
  • Regular reports to keep track of your network’s status and health
  • Tracking and reporting of hardware and software assets

Monitoring overview:

Server Monitoring

  • CPU Performance
  •  Disk / Hard Drive Space
  • Event Logs
  • Exchange/E-Mail applications
  • Blackberry/Mobile device services
  • Anti-Virus applications
  • Daily Backups
  • Microsoft Windows Updates
  • Software Patches

Network Monitoring

  • Internet Connectivity
  • Firewall Switches
  • Routers

Desktop Monitoring

  • CPU Performance
  • Memory Usage
  • Virus Updates
  • Microsoft Windows Updates

Key Benefits of Proactive IT Management Program

  • 99.9% network uptime
  • Reduced costs
  • Increased productivity
  • Better system performance
  • Enhanced user performance
  • More informed decision making
  • Less down time and better service
  • A dedicated staff of trained experts
  • Reduced threat of business outages and financial loss
  • Faster implementation of IT resources
  • Higher levels of security and reliability
  • 24 x7x365 management of your IT operations